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Smart Gadgets Should Tell Us When the Security Updates Stop

A pending U.S. label could finally tell shoppers how long a connected device will get security updates. Until it arrives, we should demand a date on the box.
Oliver Grant - 0

Don’t Make Me Hold: Offer a Callback Instead

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Stop Changing the Clocks, and Make the One We Keep Standard Time

The House passed permanent daylight saving time, but sleep doctors say standard time is the better clock to freeze. An argument for ending the switch the right way.
Oliver Grant - 0

Turn the Subtitles On. Your TV’s Dialogue Isn’t Getting Clearer

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Black Friday Now Lasts a Month. Pick Your Day and Ignore the Rest

Retailers have turned Black Friday into a month-long countdown. A simple plan can keep you from buying on their schedule instead of yours.

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Every Article Should Show When It Was Written, and When It Was Really Updated

A date near the headline is a basic courtesy to readers. Here is why sites should show one, and how to do it without faking freshness.

Gift Cards Are a Lazy Present, and a Risky One

Gift cards feel safe, but the value depends on one store staying open and on you remembering to use it. Here is what I’d give instead.

Give Me a Real Delivery Time, Not an All-Day Window

Delivery companies know where the truck is. Customers should not have to wait all day to find out.

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If the Rep and the Chatbot Disagree, the Written Policy Should Win

Oliver Grant -
Customers now fact-check company reps with AI. The fix is simple: clear, dated, written policies everyone can check.

Thanksgiving Doesn’t Need a Phone Basket. It Needs a Plan

Nadia Haddad -
Collecting everyone’s phones at the door treats a symptom. A few simple agreements work better, and they keep the holiday warm.

Hidden Fees Shouldn’t Be Legal on Delivery Apps Either

Oliver Grant -
The FTC’s fee rule forced tickets and hotels to show the real price. Delivery apps and airlines still get a pass, and that gap makes no sense.

Restaurants Should Keep a Paper Menu Next to the QR Code

Oliver Grant -
A QR code menu pushes the restaurant’s job onto the diner’s phone. Offering paper alongside it costs a few cents and keeps everyone welcome.

Smart Gadgets Should Tell Us When the Security Updates Stop

Oliver Grant -
A pending U.S. label could finally tell shoppers how long a connected device will get security updates. Until it arrives, we should demand a date on the box.

Don’t Make Me Hold: Offer a Callback Instead

Oliver Grant -
Companies say your call is important, then leave you on hold. A callback that keeps your place in line would prove it.

Stop Changing the Clocks, and Make the One We Keep Standard Time

Oliver Grant -
The House passed permanent daylight saving time, but sleep doctors say standard time is the better clock to freeze. An argument for ending the switch the right way.

Turn the Subtitles On. Your TV’s Dialogue Isn’t Getting Clearer

Nadia Haddad -
Half of Americans say they watch with subtitles on most of the time. Instead of apologizing for it, we should make captions the default.

Black Friday Now Lasts a Month. Pick Your Day and Ignore the Rest

Oliver Grant -
Retailers have turned Black Friday into a month-long countdown. A simple plan can keep you from buying on their schedule instead of yours.

Every Article Should Show When It Was Written, and When It Was Really Updated

Nadia Haddad -
A date near the headline is a basic courtesy to readers. Here is why sites should show one, and how to do it without faking freshness.

Gift Cards Are a Lazy Present, and a Risky One

Oliver Grant -
Gift cards feel safe, but the value depends on one store staying open and on you remembering to use it. Here is what I’d give instead.

Give Me a Real Delivery Time, Not an All-Day Window

Oliver Grant -
Delivery companies know where the truck is. Customers should not have to wait all day to find out.
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